Shipping Regions: United Kingdom, Australia, United States & Canada
Currency: All prices are listed in United States Dollars (USD $).
🏢 Shipping Origin
All orders are fulfilled and shipped from our UK location:
Nursello
128 City Road, London, EC1V 2NX United Kingdom
We operate entirely from within the UK and do not use third-party or cross-border fulfilment centers.
🚛 Shipping Carriers
We partner with trusted couriers to ensure safe and reliable delivery for every order.
United Kingdom
Australia
United States
All shipments include tracking information for full transparency.
⏱️ Order Processing Time
Orders are processed within 1-3 business day (Monday to Friday).
Orders placed after 2:00 PM GMT are processed the next business day.
You will receive an order confirmation followed by a shipping confirmation email with your tracking details once the order has been dispatched.
💰 Shipping Costs
Free Standard Shipping on all UK orders.
Free Standard Shipping on all Australian orders.
Free Standard Shipping on all United States orders.
Free Standard Shipping on all Canada orders.
📦 Estimated Delivery Time
United States
In case of courier delays, we actively assist customers in tracking and resolving any delivery issues.
United Kingdom
Australia
Canada
🔍 Tracking Your Order
Tracking details are emailed automatically after dispatch.
Tracking links typically activate within 3 days.
Customers can also contact Hello@nursello.com for direct tracking support.
❌ Order Cancellations & Address Changes
Orders can be cancelled within 24 hours of purchase by emailing Hello@nursello.com
Once an order is processed or shipped, cancellations are no longer possible.
Shipping address changes cannot be guaranteed after dispatch.
📦 Damaged or Lost Packages
If your order is lost or arrives damaged, please contact us within 48 hours of delivery.
Include your order number and, if applicable, photos of the damaged item or packaging.
We will arrange a replacement or refund where appropriate.
🔁 Returns & Exchanges
For more details, please refer to our Refund & Return Policy page.
📞 Contact Information
Nursello — operated by BRIGHTMOOR STUDIO LTD
Company Number 16897941
128 City Road, London, EC1V 2NX United Kingdom
Email: Hello@nursello.com
Phone (UK): +44 7453423302
Working Hours: Monday – Friday, 9:30 AM – 6:30 PM GMT